Terms & Conditions
Terms and Conditions & Privacy policy
Privacy policy = GDPR compliance we act as a data controller
We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.
We will only contact you by text, telephone or post. At your request we can contact you via email.
We process personal data for several purposes including the maintenance of credit and cash sale accounts, the provision of product details, pricing changes and to provide products & services.
We reserve the right to share your details with selected third party subcontractors in order to provide you with the services you require in a timely manner.
Your personal details will only be held by ourselves and will not be shared with any marketing or unnecessary third parties. We only share your data for the purposes the job requires for example. Local councils or governing body's (eg.Gas safe or HETAS ltd) for the purpose of registering any new installation which we are required to do so by law. We may share your name and address with the manufacturers of the products you have purchases for the purposes of providing a product or service warranty (for example a stove or flue liner manufacturer) In addition to the specific purposes for which we may process your personal data set out in this Section, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests.
We share necessary data with our card processing provider in order to offer you payments by chip and pin and contactless payment in shop. Payment provider World pay.
We only hold enough details to allow us to do our job. We only keep the following information: Name, Address, post code, telephone number, mobile number and your order history. We may also hold your email address if you have requested that we contact you in this way.
We reserve the right to take photographs of your property internally and externally to provide you with quotes, products or services. Photos are mainly of but not restricted to the house, chimney, chimney stack, fireplace and water tanks. Before, during and after, for products/services we have provided in order to prove work carried out. We reserve the right to share before and after photo's of your fireplace/chimney breast to show to other potential customer's. No personal details will be provided with these photos when they are shown to new potential customers. Please provide a request in writing if you do not want these to be shared.
Please do not supply any other person's personal data to us.
Please let us know if the personal information that we hold about you needs to be corrected or updated.
At your request we can delete your details from our system. However they may still be stored on invoices ect, for items you have previously purchased which are stored securely and must be kept by law for a minimum of 6 years before they are responsibly disposed of.
Personal data that we process for any purpose shall not be kept for longer than is necessary for that purpose
We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry or quote data"). The enquiry data may be processed for the purposes of offering and selling relevant goods and/or services to you. The legal basis for this processing is consent.
We may process information related to phone calls and CCTV camera recordings. This data may include your phone number, a record of calls made to us, or video footage of you while visiting our premises. This data may be processed for security or training purposes and to keep you safe. The legal basis for this processing is our legitimate interests, namely your security, the security of our premises, assets and employees.
We may update this policy from time to time by publishing a new version in our showroom. You should check this occasionally to ensure you are happy with any changes to this policy.
We may notify you of changes to this policy by telephone, post.
You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet to us is inherently insecure, and we cannot guarantee the security of data sent over the internet.
In this Section, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
Your principal rights under data protection law are:
the right to access;
the right to rectification;
the right to erasure;
the right to restrict processing;
the right to object to processing;
the right to data portability;
the right to complain to a supervisory authority; and
the right to withdraw consent.
You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defense of legal claims.
In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
You have the right to object to our processing of your personal data for direct marketing purposes. If you make such an objection, we will cease to process your personal data for this purpose.
To the extent that the legal basis for our processing of your personal data is:
consent; or that the processing is necessary for the performance of a contract to which you are party to or in order to take steps at your request prior to entering into a contract,
and such processing is carried out by manual/automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection.
To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
You may exercise any of your rights in relation to your personal data by written notice (address below).
Our services are targeted at persons over the age of 18. If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.
You can contact us at Stead Fuels, Pottery St. Castleford, West Yorkshire, WF10 1NJ tel. 01977 603399
Updated 15/01/2023
Stead Fuels Business TERMS AND CONDITIONS
Data protection and GDPR
Special order / Non Stock goods: Special order or non stock items require payment to be made in full at the point of order. These pre payments are non-returnable. Special order items are sold on a non-returnable basis as they have been ordered to your specific design, size or specifications. All special orders must have been paid for in full before goods will be handed over. Cancellation of orders for non- stocked / special order items will not be accepted. Where fine or special tolerances are required in the goods supplied beyond those generally accepted in the building trade, no liability shall be attach to us unless such tolerances are notified in writing to us at the time of order and we have acknowledged in writing that we are prepared to accept such an order.
By trading with us this means that you agree to abide by our terms and conditions.
Sales & Returns policy: By trading with us you agree to abide by our terms and conditions. At the discretion of the management some goods may be returned but a re-stocking fee will apply this can vary dependant on the manufacturer of the item usually 10-30% .The goods must be returned within 30days in their original undamaged packaging in a re-saleable condition with a valid receipt. Returned items must be left for inspection before a refund or exchange can be given this can take up to 14 days. The sale of goods act states that businesses DO NOT have to refund or exchange non-faulty items. No refund or exchange will be given to accidentally damaged items, misused items or items customers have tried to repair themselves or had someone else try to repair, or if the fault was stated before the sale took place. We will exchange, repair or refund faulty items depending on the fault but you must have a valid receipt and description of the fault, the item will need to be left for inspection or manufacturer testing before a refund, exchange or repair will be given.
Some items are sold on a NON-RETURNABLE basis these items are:
Items Cut to size (eg. Stove rope, glass or gas hose), special order items. Gas bottles & aerosols as there is a risk of contamination once it has left our site. Electrical parts such as TRG Fans as these cannot be fully tested on site in order to check the item has not been tampered with.
Non Warrantied items: Consumable/wearable items like fireparts are not warrantied by us or the manufacturer these items include: Stove glass, Fire grates/bars, Ashpans, fuel retainers, fire bricks, stove rope & throat/baffle plates. These are all wearable items that will need to be replaced periodically. The life of these items can be greatly reduced by using the wrong fuels and miss use of appliances. This also includes Welding consumables such as mig tips, shrouds ect.
Second hand, Reconditioned or Used goods = These items are sold as seen with no warranty and No returns will be accepted on these goods. Please satisfy yourself as to the suitability and condition of the item before making a purchase.
Quotes & Deposits: Quotes are correct at the time of been given and are valid for two week/ (14 days) from that date. Any typographical error or clerical omission in any sales literature, quotation or price list or other document issued by us may be corrected without liability on our part. Quotes are often provided based on the information / photos/ measurements you have provided. Deposits are required to secure a service/fitting job, reserve products or to order non stock items. Full payment will be required up front/ at point of order for specially made items to your specifications. If the products are specially ordered (non stock) or made to order or specifically sized items. You will be contacted via telephone when your goods arrive at our shop and are ready to collect (or deliver if previously agreed in writing at the time of ordering) and you will be required to collect/ accept delivery of the goods within 6 weeks of this date/time.
Deposits for fitting jobs/services are required before a site survey is carried out, this deposit is (non-returnable)forfeited if you cancel the job or do not allow us to make the necessary changes/ alterations for your appliance to be fitted to building regulations, Hetas regulations and the appliance manufacturer's regulations. (eg. Refusal to remove combustible materials / unsafe structures etc.) After a site survey a quote may change, this can be due to a discrepancies in information/ measurements you have provided us.
Uncollected items: reserved/ uncollected If the goods are not taken/ collected within the 4 weeks we are entitled to charge storage costs of £10.00 per week after this until the goods are taken or up to10weeks have passed from the date that the goods arrived (customer was contacted to notify of goods arrival). Some goods may be kept for longer than 4 weeks at no additional cost but this would need to be agreed in writing before the order is accepted. Payments for items that are not taken within the 10 week period will be forfeited /used by the company to cover the cost of the goods and/or be used to dispose of the goods if they cannot be sold on.
Advice and Guidance: All help and guidance is given in good faith we accept no responsibility for any inaccuracies as the guidance is based on the information you provided. You acknowledge that you have not relied on any statement or representation made or given on our behalf. Please check with building regulations or other governing body (Hetas,Gas Safe Ect.) before carrying out any works. Any estimate of quantity needed, advice as to the stability of any goods for a particular purpose and any plan or measurement given by us is given for guidance only (based on the information you have provided) and without liability on our part. No allowance is made by us for additional materials, wastage or installation. You must satisfy yourself that all goods and/or services ordered are correct. All samples, drawings, descriptive matter, specifications and advertising are issued or published for the sole purpose of giving an approximate idea of the described goods. They shall not form part of the contract and this is not a sale by sample. Each order shall be considered a separate order and we are unable to guarantee that further orders for the same goods will match the previous order. For example Colours and/on natural products such as marble, granite, tiles and wood products.
It Is up to the customer to find out if the property where the fire is to be fitted is in a smoke control area/Zone or not, we would refer people to ask their local council to find out this information as it may affect the stove choice or fuels that can be used on the appliances, We take no responsibility for customers who have not checked this information for themselves.
Gas Cylinders terms of sale: Bottle charges charged on gas cylinders are non- refundable. Unless specified in writing.
Sale and delivery of goods: unless otherwise agreed by us, delivery of goods shall take place at our place of business. Delivery shall occur when you take possession of the goods at our premises or (where we agree to deliver) when the goods are ready for unloading at the specified delivery address agreed by us.
Any dates and times we specify for delivery of the goods are an estimate. We shall not be liable to you if we do not deliver on or at any particular date or time. Time for delivery shall not be made of the essence by notice. If you leave a correct telephone contact number we will offer to notify you the day before goods will be delivered. If you fail to accept delivery of any goods when they are ready for delivery or we are unable to deliver the goods because you have not provided appropriate contact details, instructions, address, documents or consents, we shall be entitled to immediate full payment and risk in the goods shall pass to you. We may store such goods until delivery/collection can be rearranged but you shall be liable for all related costs and expenses arising from such non delivery/collection, including transport and storage costs. If you fail to accept delivery/collection of the goods within 30 days of the date of sale/ agreed collection date. We may sell or dispose of these goods. (weather or not you have paid for them) storage or disposal costs shall be recoverable from you. Any net proceeds of any sale shall be kept to cover costs.
We will deliver to site agreed upon provided there is a suitable road to the point where delivery is requested. If no such road exists delivery will be made to the nearest point at which in the delivery drivers opinion, the vehicle can safely and lawfully unload. You must provide clear, unobstructed and safe access to the delivery area if not goods shall be unloaded in the nearest safe area. We take no responsibility for damage to property, vehicles or goods when a clear and unobstructed and level path, walkway or drive way is not provided. When goods have been deposited you shall be responsible for all steps that need to be taken for the protection of persons or property and shall indemnify us in respect to all or any costs, claims, losses or expenses which may incur as a result of such delivery.
The goods are your risk and responsibility from the time of delivery or collection.
Ownership of goods shall not pass to you until we have received payment in full (in cleared funds) You grant us and our agents an irrevocable licence at any time to enter any premises (with and without vehicles) where good are or may be stored in order to inspect them or where your right to possessions has terminated, to recover them. (ie. If payment is not received within 60days of receipt of goods)
provision of services (Installations etc.) : Please note any party wall permissions or any planning permissions required when working on buildings, fireplaces chimneys etc. are the responsibility of the customer unless previously agreed in writing by ourselves “stead fuels” Where goods supplied include services by us or our sub contractors, you shall (where necessary) allow us safe and reasonable access to the site within our normal working hours or hours agreed by us and yourselves, to enable the company to perform any terms of the contract or agreement. You will indemnify the company against any loss or action bought or arising from any personal injury or other loss or course of action caused by or contributed to by the customers failure to provide a safe working environment. The price quoted for such services assumes that the site is ready and suitable for the services to commence at the agreed time. Suitable site access is available at all times. If any of these assumptions proves incorrect, we shall be entitled to vary the price. You shall provide a safe environment and all necessary consents or information for us or our sub contractors to carry out the services. In relation to any installation services, you are responsible for insuring the goods (weather before or after installation) and shall notify your insurers that we will be carrying out such services on your site. Every effort will be made to protect carpets, furniture, property ect. but we hold no responsibility for any damage or loss due to installation works. Any dates and times we specify for commencement and completion of services are an estimate. We shall not be liable if we do not carry out the services on or at any particular date or time. Where a visit to site (customers home etc.) on an agreed apon date is carried out and we cannot gain access through no fault of ours, or we are unable to carry out repair work as it is beyond repair or is not faulty does not require repair, we reserve the right to charge a £120.00 minimum call out fee for the visit, plus the cost of any parts ordered for this job. This may be increased dependant on distance to site and circumstances. We reserve the right to use subcontractors to carry out services, the customers rights and warranties are then passed to the subcontractor. The subcontractor is a separate company and should be treated as such.
Landlord / Safety inspections/ Surveys / Chimney Sweeping and Servicing = The initial price is for one site visit to carry out a survey/ safety inspection on 1 specified appliance (unless by prior agreement for more than one appliance at the same address) agreed and attached installation. In the event that the installation or appliance is found to be unsafe we will inform you of this and the appliance will be condemned and cannot be used. We can quote you for the works required to bring the installation up to current UK building regulations and HETAS / Gas safe regulations. Any further visits for remedial works or re inspections will be at further costs. Please note if we cannot reach the top of your chimney stack with our standard equipment eg. Ladders and Cat ladders. Then a second visit with specialist equipment (ie. Scaffolding, Cherry picker / lift platform) will be required at extra cost. Payment for these services is due before commencement of works (minimum 24hours before).
Appliance servicing includes:. We will Fully inspect the appliance, checking all rope seals and replacing if necessary, checking baffles and bricks and advise if these should be changed. Inspect and sweep the flue /chimney. Carry out full safety checks including a smoke test and operation test by lighting the fire and taking a flue reading if possible. Fill in the servicing section of the book / user manual (if the customer provides us with the handbook on the visit.) Report back to you any issues that may require further attention. We will also clean the glass. The cost of this does not include any parts.
Payment, Price and additional charges: Unless otherwise agree in writing, the price payable services (installations, surveys, servicing etc.) shall be payable (minimum of 24hours) before the commencement of works. For goods it is due at the point of order of goods. For collected goods already in stock it will be on collection of goods. A Payment/ Deposit can be given to “reserve” item/s we have in stock for collection at a later date, no later than 1month from receipt of payment/deposit unless a time/date has been pre- agreed in writing from ourselves. For services (eg. Installations, services or repairs) the price will be agree with you before the service takes places. The prices of any goods or services shall be inclusive of value added tax (VAT) unless otherwise stated. The value added tax shall be payable by you at the rate applicable at the tax point. We may at any time after acceptance of an order, but prior to delivery/ collection revise the price payable for the goods and/or services to take in to account increases in costs including but not limited to costs of any goods, materials, carriage, labour or overheads, the increase or imposition of any tax duty or other levy and variation in exchange rate. Unless we otherwise agree in writing. We may charge you the cost of delivering goods to you.
Pre agreed Payment and interest: Payment for goods and/or services supplied on credit must be agreed in writing before acceptance of the sale / service. Payment for this shall be due no later than 30days from the date of completion of job /collection / delivery. If you default in making payment, the entire balance of your account shall be payable immediately and we may charge you interest, (2% per week that payment is over due) together with costs and expenses to recover such money. For Non credit transactions payment for goods will be due immediately at the point of collection or delivery. For ordered in items or specially made items payment is due at the point of order. For services (eg. Instillations, servicing, surveys ect.) payment is due (minimum of 24hours) before service commencement. Time for payment shall be of the essence. You shall make all payments in pounds sterling and in full without any deductions. If you fail to pay us any sum due (and weather or not any part of your account is subject to query) we may in addition to our rights we may charge you interest on the outstanding sum of 2% per week extra or in accordance with the late payment of commercial debts (interest) Act 1998. The interest can be charged from the due date for payment until the payment is made in full, together will all costs and expenses incurred to recover and sums due. Credit on goods or services may be given at our discretion at which point you become liable for any debt due to us. We may withdraw credit facilities without explanation. Sometimes we may ask for references as to your financial standing before credit is given. If any goods or services are defective due to defective workmanship or materials, we shall (at our option) repair or replace such goods or refund the price of such defective goods or services at the pro rata contract rate provided, that you give us written notice of the defect within 7 days of the date of delivery/collection or completion of services. In the case that a defect is not discoverable upon reasonable examination within 7days of the time you discover it (within 12months from the date of delivery/ collection or of completion of the services.) We must be given reasonable opportunity after receiving notice to examine such products and/or services (in situ) and (if asked to do so by us) you return such goods to our place of business for the examination to take place there. You do not make any further use of such goods after giving such notice. The defect is not due to wilful damage, negligence (other than ours) fair wear and tear, alteration or repair of such goods without prior written consent or incorrect storage, application, movement, installation, commissioning , use or maintenance of the goods (other than by us). The defect is not due to any act or omission of you, your agent or contractors. In particular we shall not be responsible for either the cost of removing the goods from any place where they are installed or fixed (or making good the place after removal) or the cost for installing or fixing any repaired or replacement goods unless due to our defective service. On request we can provide information about any manufacturers guarantee offered and available to you in respect of goods but we are not legally responsible for any obligation under manufacturers guarantees. Where the goods contain s warranty or guarantee offered by us please refer to the special conditions available on request. Save as expressly set out in these terms, all warranties and other terms implied as to title) are to the fullest extent permitted by law. Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplation performance of the contract shall be limited to the contract price. We shall not be liable to you for any pure economic loss, loss of profit, loss of business, depletion of goodwill or loss of anticipated savings, in each case weather direct or indirect or consequential, or any other indirect losses whatsoever and howsoever caused. Nothing in these terms excludes or limits for a. death or personal injury caused by our negligence. b. fraud or fraudulent misrepresentation c. any other matter which it would be illegal for us to exclude. Where goods are manufactured in compliance with and designs, specifications or drawings supplies by you or your customer. You shall indemnify us against all proceedings, cost, claims, losses or demands in respect of any infringement of any intellectual property rights whatsoever of third parties in any part of the world.
Cancellations and Returns: We have the right to refuse to accept returned item where the customer has changed their mind and there is no fault with the product. We may at our discretion, accept or reject the cancellation of any contract or the return of any goods not required. Any such cancellation or return shall be on such terms as we specify and in particular we may charge you a handling fee (minimum 10% restocking fee) and all cost incurred on cancelled orders. Where you are a “consumer” under a “distance contract” (both as defined in the consumer contracts regulations 2013) you may cancel a contract within seven days after the date the goods are delivered. You must return the goods to the branch from which they were delivered from or request us to collect the goods at YOUR cost. This term shall not apply to any goods specially obtained or made specifically for you or which are liable to deteriorate or expire rapidly, or electrical goods which are specified as non returnable. Any refund will not include a delivery charge (where relevant). We shall be entitled to cancel or suspend a contract if you fail to pay us any sum due to pursuant to the contract (weather or not any part of your account is subject to query) or any of the following events occurs or we believe is likely to occur. You have a bankruptcy order made against you or make an arrangement or composition with your creditors or otherwise take a benefit for the relief of insolvent debtors or you convene a meeting of creditors or enter into liquidation or you have a receiver and/or manager, administrator or administrative receiver appointed over your undertakings or any part or a resolution is passed or a petition presented to any court for your winding-up or for the granting of an administration order in your respect, or any proceedings are commenced relating to your insolvency or possible insolvency or you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you or you are unable to pay your debts within meaning of section 123 of the insolvency act 1986 or you cease to trade. Or any similar event to the above occurs or you fail to observe or perform any of you obligations under the contract or any of your obligations under the contract or any other contract between us and you, or you encumber or in any or charge any of the goods.
Health and Safety: certain goods supplied by us could if incorrectly/abused used, give rise to health and safety. Information in respect of such goods will be in the items instruction manual/ user instructions/ installation instructions. If such instructions are found to be missing from the item, such information can be made available by us on request, or found on the manufacturer's website which we can direct you to. Please ensure compliance by you and/or your employees, agents, sub contractors and customers with any instructions given by us or the manufacturer or our supplier and will take any other steps or precautions, having regard to the nature of the goods, as are necessary to preserve the health and safety of any persons handling, using or disposing of the items.
Showroom and site CCTV: CCTV shall be used on our premises and inside the shop/showroom/car park for the purposes of health and safety for the protection of our customers and our staff, security and crime prevention. On entering the premises you agree to the use of the cctv to be used and in the event of incidents (criminal / legal disputes) the footage to be used. cctv footage is subject to the data protection act. footage is kept for 30days, unless an incident occurs that requires it to be kept for longer then it will only be saved for as long as necessary. By entering our showroom/ site you agree to follow the site safety rules, displayed around the site eg.It is the customers responsibility for loading /off loading goods and we take no responsibility for any loss, damage or injury to persons or vehicles. We prohibit the use of recoding equipment by customers without permission. No children are allowed on site due to health and safety. Last entry for small collections in 10mins before closing and last collection for large items is 30mins before closing.
Waste: You will be responsible for the disposal of any waste arising from the goods and will comply with all applicable laws, regulations and waste management licences relating to such waste, including the appropriate disposal by you of any goods marked with a crossed out wheelie bin symbol.
Force Majeure = We may defer the date of delivery, cancel the contract or reduce the volume of goods and/or services ordered by you (without liability to yourselves) if we are unable to deliver or supply due to any cause beyond our reasonable control (including the acts or omissions of our supplier and/or subcontractors)
General :any notices given pursuant or in relation to the contract shall be in writing and addressed to the party concerned at its principal place of business or last known address. Any notice shall be deemed delivered five days after posting/ e-mail. Any failure or delay by us in enforcing any contract term shall not be construed as a waiver of any of your rights under the contract.
Any dispute or claim arising in connection with the contract shall be governed by English Law and the parties submit to the exclusive jurisdiction of the English courts.
Data will only be shared with companies for the purpose of warranties or HETAS/ Building control registration and then it will only be shared with the specific product manufacturer or governing body of which the customer has purchased an item relating to. No other personal data is shared with third parties. (see out data protection policy for further information, displayed in our showroom.)
We reserve the right to take photos of prospective jobs and completed jobs to allow us to plan jobs out and to prove work has been carried out. If customers add any additions such as wood beams at a later date we are no responsible for improper siting. We also reserve the right to share photos of completed jobs with future prospective customers, no customer details will be shared.
Warranties: The company provides 12months warranty on our goods (exclusions apply) and services against defective manufacture from the point of sale or installation date (if we have installed it). The warranty is limited to replacement of goods only, provided that customers follow the terms and conditions set out by the product manufacturer and:
Goods are used and maintained in an appropriate manner and as to their design and function and that the defective goods are retuned to the company (carriage paid by the customer)
The manufacturers instructions and terms and conditions are upheld eg. on fuels, care and usage and maintenance.
Our after care instructions “do's and dont's” sheet for your new stove/ fire installation” which is provided once your stove has been installed. Including Do no light the fire for 7days after installation to allow, plaster, cements etc. to fully dry.
No combustible materials (e.g. Wood beams or surrounds etc.) are to be added to the fireplace/ chimney breast / hearth unless they have followed building regulations and the stove/ cooker/fires manufacturer's specific instructions.
keep your proof of purchase/ receipt – which will need to be produced in the event of a warranty claim.
Items such as stoves/fires,cookers and chimney liners, twin wall chimney systems must be fitted by a appropriate (eg.HETAS, Gas Safe, Oftec) registered engineer and have been registered.
please read your instruction book/ installation manual for your goods as this will provide information on the manufacturers warranty and any exclusions, applicable terms and conditions or extensions. Please note that neither we 'Stead Fuels' or the product manufacturer's warranty wearable items such as stove glass, fire grates/bars and firebricks, baffle/throat plates, fuel retainers, ash pans, paint work etc. Please check your manufacturers warranty regarding suitable fuels as burning some fuels will invalidate your warranty.
Some items are not warrantied at all = for example:
Glass products – as these can be broken when incorrectly handled and if they are fitted incorrectly
Wearable products - Internal fire/stove parts eg. fire bricks, grates/ bars & baffles – these can be damaged quickly by incorrect stove/fire usage and using the wrong fuels.
In the event that goods are supplied through a third party, the companies guarantee is limited to any compensation received from the manufacturer. In any event the companies liability is limited to the costs of replacing the goods purchased by the customer and not for any loss to the customer if any arising from the goods or services supplied.
Extended warranties: Some manufacturers offer extended warranties, you should check weather these will need to be registered separately with the manufacturer and within a time limit from purchase/installation as this is not a warranty offered by us but an additional warranty offered by the product manufacturer themselves. There may be terms, conditions and exclusions linked to these extended warranties and it is important that you follow them or it will invalidate the warranty. This does not affect your statutory rights. The company supplies goods and services on the understanding that the customer will examine and approve the goods and/or service. In the event there is a defect in either goods or services supplied by the company having been informed and allowed time to examine/ investigate the complaint, the customer will accept from the company replacement goods or a credit note in accordance with limited liability of the company agreed by parties. The liability of the company is limited to 100% of the order value.
Complaints: All complaints must be received in writing and we will endeavour to investigate the matter and if possible resolve the issue.
We reserve the right to refuse services / sale of goods to anyone, without notice. Abuse to staff, other customers, buildings or goods will not be tolerated and you may be asked leave the premises.
Business Address: Stead Fuels Stoves & Fires, Pottery St. Castleford, West Yorkshire WF10 1NJ Tel. 01977 603399
Updated 07/03/2023
